Customer Care

We ship worldwide. International shipping costs will vary depending on the size, weight and destination of your chosen items. That Looks does not cover customs charges that could be applied to your package when it reaches your destination. If there are any charges, you will be responsible for payment. For more information, email
Returns Policy

We are unable to accept returns on our products for hygiene reasons, and because many of our items are made to order or one-off pieces. Please be careful and certain when making your choice. Email or DM us if you have any questions about sizing before placing your order

Returns Process

If for any reason you believe your item is faulty, please contact us first to begin your return. View our Terms & Conditions for further information.


If your return has been accepted by our partner, your refund will be completed via the original payment method, excluding the return delivery costs. We’ll keep you updated every step of the way. If you choose, we can issue your refund as a credit; the amount will apply at checkout the next time you shop with us.

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